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The Early Years Training Hub is part of The Big Initiative which is a multi-agency collaboration bringing together expert practitioners to provide exceptional resources free of charge :

Customer Service
Customer Service

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The definition of customer service states that it is the assistance and advice provided by a company to those people who buy or use its products or services. This is no different for the early years sector.

This course will look at what good customer service is and how you can embed it into your everyday practice.

The learning objectives for this course are as follows:

  1. To know what customer service is
  2. To understand good customer service
  3. To know how to support paperwork in your settings
  4. To know when customer service really starts
  5. To know how to support good customer service within your setting
  6. To know what to do when things go wrong
  7. To ensure everyone is working from the same process

This course will ensure your practice is in line with the requirements of the Early Years Foundation Stage, The Early Years Framework and The Foundation Phase. It will also support your continuous professional development in line with the Early Years Teachers Standards.

Should you wish to discuss your needs before accessing the course, please call 0800 774 7874.

If you are an organisation and you have 5 or more learners who require the above training please consider our face to face options.

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Buy This Course
  • Course Badge
  • Course Certificate
  • Includes Extensive Handbook
  • Includes LOR – Learning Outcome Report
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