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The Early Years Training Hub is part of The Big Initiative which is a multi-agency collaboration bringing together expert practitioners to provide exceptional resources free of charge :

Customer Service Childminding
Customer Service Childminding

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The definition of customer service states that it is the assistance and advice provided by a company to those people who buy or use its products or services. This is no different for the early years sector.

This course will look at what good customer service is and how you can embed it into your everyday practice.

The learning objectives for this course are as follows:

  1. To know what customer service is
  2. To understand good customer service
  3. To know how to support paperwork in your settings
  4. To know when customer service really starts
  5. To know how to support good customer service within your setting
  6. To know what to do when things go wrong
  7. To ensure everyone is working from the same process

This course ensures your practice is in line with the requirements of the Childcare Act 2006 (the Act), as amended by the Children and Families Act 2014. It will also support your continuous professional development and enable you to keep well informed and up-to-date with current practice.

Should you wish to discuss your training needs based on the children in your care, please call 0800 774 787.

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Buy This Course
  • Course Badge
  • Course Certificate
  • Includes Extensive Handbook
  • Includes LOR – Learning Outcome Report
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